Diagnosing Issues

This issue can have multiple causes. Here you find instructions on how to diagnose the issues so that we can send you replacement parts under warranty. We provide you with the correct purchase link for Replacement Parts for cases where the warranty expires after you diagnose the issue.

This issue could be caused by problems with the Charger, or Battery

Links mentioned in the video:

• Troubleshooting Guide | My board is not turning on
• Purchase link for replacement Batteries
• Purchase link for chargers
• You can use this code at checkout for 20% off replacement parts: Accessories-20

Instructions: Perform the test

Step #1 Verify that the charger is working

1. Plug the charger into an outlet.
2. Check if the green light on the charger turns on.

If there's no light or a red light, the charger needs replacement.

Step #2 Test 3-Hour Charge

1. Plug the charger into the board.
2. Charge it for 3 hours
3. Monitor the battery status on the remote or indicator lights

If it does charge over time, consider using it as usual.

Conclusion:

If it is ON but does NOT charge you likely need a new battery

• If you are under warranty, contact us for a replacement
• if your warranty expires, here you can find a replacement battery.
  You can use this code at checkout for 20% off: Accessories-20

If the board is OFF and does NOT charge

• The issue may not be related to charging
• Please watch the Troubleshooting Guide for "My board is not turning on"